Terms & Conditions

Booking Policy

- Reservation: Bookings must be made in advance, subject to availability.

- Check-in/Check-out: Standard check-in time is 2:00 PM and check-out is by 11:00 AM.

- Payment: Full payment or a deposit may be required at the time of booking.

- Cancellation: Cancellation policies vary; please refer to your booking confirmation for details.

- Occupancy: Cottages accommodate a maximum number of 3 guests as specified in the booking. The chalet can accommodate 2 guests as specified in the booking.

- Pets: Yulo Kopa does not have pet-friendly accommodation.

- Smoking: All cottages are non-smoking. Smoking is permitted only in designated outdoor areas.

- Damages: Guests are responsible for any damages to the cottage or its contents during their stay.

- House Rules: Guests must adhere to all resort rules and regulations for a peaceful and enjoyable stay.

- Additional Services: Extra amenities such as housekeeping, laundry, or meal services may be available for an additional fee.

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Cancellation Policy

- Refundable up to 7 days prior to the scheduled arrival date.

- Cancellations made within 7 days of the scheduled arrival date are non-refundable.

- For cancellations made within the refundable period, a full refund will be issued minus any applicable fees.

- No-shows and early departures are subject to the full reservation cost.

- Changes to the reservation dates are subject to availability and may incur additional charges. Changes must be made up to 2 days prior.

- Requests for cancellations must be made by phone call or via email.

- Refunds will be processed using the original method of payment.

- Any applicable taxes or fees are non-refundable.

- Yulo Kopa reserves the right to modify or update the cancellation policy at any time.

- By making a reservation, guests acknowledge and agree to abide by the cancellation policy.

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Bookings Made Through Third-Party Platforms

If your reservation was made through a third-party booking platform, travel agent or other external booking provider, the cancellation, amendment, payment and refund terms of that provider may apply to your booking.

 

Please refer to the terms and conditions shown on the platform through which you made your reservation and to your booking confirmation for the conditions applicable to your stay.

 

Where a booking was made through a third-party provider, requests for cancellations, amendments or refunds may need to be made directly through that provider.