Terms & Conditions
Yulo Kopa is committed to providing a safe and enjoyable experience for all guests. By using our website and services, you agree to comply with the following Terms & Conditions.
What is covered in our Terms & Conditions?
- Booking Policy
- Cancellation Policy
Booking Policy
- Reservation: Bookings must be made in advance, subject to availability.
- Check-in/Check-out: Standard check-in time is 3:00 PM and check-out is by 11:00 AM.
- Payment: Full payment or a deposit may be required at the time of booking.
- Cancellation: Cancellation policies vary; please refer to your booking confirmation for details.
- Occupancy: Cottages accommodate a maximum number of 2 guests as specified in the booking.
- Pets: Please inquire about pet-friendly accommodations, if available, prior to booking.
- Smoking: All cottages are non-smoking. Smoking is permitted only in designated outdoor areas.
- Damages: Guests are responsible for any damages to the cottage or its contents during their stay.
- House Rules: Guests must adhere to all resort rules and regulations for a peaceful and enjoyable stay.
- Additional Services: Extra amenities such as housekeeping, laundry, or meal services may be available for an additional fee.
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Cancellation Policy
- Refundable up to 7 days prior to the scheduled arrival date.
- Cancellations made within 7 days of the scheduled arrival date are non-refundable.
- For cancellations made within the refundable period, a full refund will be issued minus any applicable fees.
- No-shows and early departures are subject to the full reservation cost.
- Changes to the reservation dates are subject to availability and may incur additional charges. Changes must be made up to 2 days prior.
- Requests for cancellations must be made by phone call or via email.
- Refunds will be processed using the original method of payment.
- Any applicable taxes or fees are non-refundable.
- Yulo Kopa reserves the right to modify or update the cancellation policy at any time.
- By making a reservation, guests acknowledge and agree to abide by the cancellation policy.